Superdrug, the UK’s second-largest health and beauty retailer, has announced the addition of over 600 jobs and a boost in profits despite facing tax and wage pressures. This news comes as a breath of fresh air in the current economic climate, where many businesses are struggling to stay afloat.

The company, which is owned by AS Watson, has reported a 41% increase in pre-tax profits to £88.3 million for the year ending December 2018. This is a significant improvement from the previous year’s profits of £62.3 million. Superdrug’s total revenue also saw a 3.3% increase to £1.3 billion, with like-for-like sales rising by 2.3%.

One of the key factors contributing to Superdrug’s success is its commitment to providing excellent customer service. The company has invested heavily in training its staff to ensure that they are knowledgeable and able to assist customers with their health and beauty needs. This has resulted in a loyal customer base and increased sales.

Superdrug has also been quick to adapt to the changing retail landscape by expanding its online presence. The company’s online sales have seen a significant increase of 31% in the past year, with the launch of its mobile app contributing to this growth. This move has allowed Superdrug to reach a wider audience and cater to the needs of its tech-savvy customers.

Despite facing challenges such as the increase in the National Living Wage and the Apprenticeship Levy, Superdrug has remained resilient and continued to invest in its employees. The company has created over 600 new jobs in the past year, bringing its total workforce to over 14,000. This is a testament to Superdrug’s commitment to providing employment opportunities and supporting the local economy.

Superdrug’s CEO, Peter Macnab, expressed his delight at the company’s performance, stating, “We are thrilled to see such positive results despite the challenging retail environment. Our focus on customer service and investment in our employees has paid off, and we are proud to have created over 600 new jobs in the past year.”

The company’s success has also been recognized by industry experts, with Superdrug winning multiple awards for its products and services. This includes being named “Health and Beauty Retailer of the Year” at the Retail Week Awards and “Best High Street Retailer” at the Beauty Awards.

Superdrug’s commitment to providing affordable and accessible health and beauty products has also been evident in its efforts to reduce plastic waste. The company has introduced a recycling scheme for its own-brand products, encouraging customers to return empty packaging to its stores. This initiative has been well-received by customers and has helped to reduce the company’s environmental impact.

Looking ahead, Superdrug has ambitious plans for growth, with a focus on expanding its online presence and opening new stores in strategic locations. The company also aims to continue investing in its employees and providing exceptional customer service.

In conclusion, Superdrug’s recent success is a testament to its resilience and commitment to providing excellent products and services. Despite facing challenges, the company has managed to not only stay afloat but also thrive in a competitive market. With its continued focus on customer service, employee development, and sustainability, Superdrug is well-positioned for future growth and success.